Refund policy

Returns & Refunds

We want you to feel confident purchasing from Ceelily Inspire, so we offer a straightforward returns policy.

 

Change-of-Mind Returns

We accept change-of-mind returns within 14 days of receiving your order.

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging. Proof of purchase is also required.

To request a return, please contact us at ceelilyinspire@gmail.com before sending your item back. We will provide instructions on where and how to return your order.

Items returned without prior approval may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind returns. Once your return has been approved, we will provide the appropriate return address and instructions based on your location.

We recommend using a tracked shipping service, as Ceelily Inspire cannot be responsible for returned items lost in transit.

If your item is damaged, defective or incorrect, please contact us before returning it. Where the issue is confirmed, Ceelily Inspire will cover any applicable return shipping costs.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective or you have received the wrong item.

Please include your order number and photographs of the issue where possible so we can assess it quickly.

If there is a problem with your order, we'll work with you to arrange an appropriate replacement, repair or refund.

Exchanges

We do not offer exchanges.

If you would like a different item, you may return an eligible item in accordance with our return policy and place a new order.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at ceelilyinspire@gmail.com.

Australian Consumer Law

Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.